We cannot focus upon the weaknesses of one another and evoke strengths. You cannot focus upon the things that you think they are doing wrong, and evoke things that will make you feel better. You’ve got to beat the drum that makes you feel good when you beat it. And when you do, you’ll be a strong signal of influence that will help them to reconnect with who they are.
Excerpted from the workshop in Washington, DC on Saturday, October 16th, 2004